Shipping & Delivery

This policy applies to eligible products ordered through our website, including recurring subscription shipments.

Where We Ship

We ship to the destinations available at checkout. Available destinations and shipping methods may depend on the delivery address, product type, carrier limitations, and local restrictions.

If an address cannot be selected or accepted at checkout, we are currently unable to ship there.

Processing Time

Processing may take longer during product launches, holidays, severe weather, inventory reviews, address verification, or high-volume periods. We will contact you if a material delay affects your order.

Estimated Transit Time

Delivery dates are estimates and are not guaranteed. Carrier disruptions, weather, remote destinations, customs or security checks, and other events outside our reasonable control may cause delays.

Shipping Charges

Shipping charges, available methods, and any applicable free-shipping promotion are displayed before payment.

Free-shipping offers apply only when their stated conditions are met. Unless clearly stated otherwise, shipping charges are calculated separately for each subscription renewal.

Subscription Deliveries

A subscription creates a new order around the recurring billing date shown in your account. After payment succeeds, the order enters processing and ships according to the timelines above.

The billing date and delivery date are not the same.

Update your shipping address, payment method, products, quantities, or subscription status before the next billing date. Changes made after billing or fulfillment begins may not apply until the following cycle.

Tracking

When tracking is available, we send a shipping confirmation to the contact information provided at checkout.

Tracking may take up to 48 hours to display movement after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Contact us immediately if an address is incorrect.

We cannot guarantee changes after fulfillment begins. Additional costs caused by an incorrect or incomplete address may be charged before reshipment or deducted from a refund where permitted by law.

Lost, Stolen, or Marked-Delivered Packages

If a package is marked delivered but cannot be found, check nearby delivery areas, household members, neighbors, building staff, and carrier notices. Contact the carrier for additional delivery information.

If the package remains missing, contact us within 7 days after the delivery scan. We will review the tracking information and, when appropriate, open a carrier inquiry.

Replacement or refund eligibility depends on the investigation, shipping method, and applicable law.

Damaged Packages

Do not use a product that appears damaged, leaking, unsafe, or contaminated. Keep it away from children, pets, heat, and flame when relevant, and follow all safety instructions supplied with the product.

Contact us within 7 days after delivery with your order number and clear photos of the product, outer packaging, inner packaging, and shipping label.

Split Shipments

Items in one order may ship separately. If this occurs, you may receive more than one tracking number and the packages may arrive on different days.

Customs, Duties, and Import Charges

For international orders, taxes, duties, brokerage fees, or import charges may apply.

Unless they are collected at checkout or applicable law requires otherwise, these charges are the customer’s responsibility. Customs processing may also affect delivery time.

Contact

For questions about shipping, tracking, delivery, or a damaged package, please use our Contact Us page.