Privacy Policy

This Privacy Policy explains how AFAFAHIU (“AFAFAHIU,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes personal information when you visit this website, place an order, create an account, enroll in a subscription, contact us, or otherwise use our services.

Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Contact information such as your name, email address, telephone number, billing address, shipping address, and account details.
  • Order and subscription information, including products purchased, order history, subscription selections, delivery frequency, renewal dates, returns, refunds, and customer-service records.
  • Payment status, billing details, and limited payment information provided by third-party payment processors. We generally do not receive your complete payment-card number.
  • Device and usage information such as your IP address, browser type, device identifiers, pages viewed, referring URLs, approximate location, and cookie or pixel data.
  • Communications, reviews, survey responses, marketing preferences, and other information you choose to provide.

How We Collect Information

We collect personal information directly from you, automatically through your browser or device, and from service providers and partners such as our ecommerce platform, payment processors, subscription providers, analytics providers, advertising partners, fulfillment providers, and shipping carriers.

How We Use Personal Information

We may use personal information to:

  • Operate, maintain, and improve our website and services.
  • Process payments, orders, subscriptions, shipments, returns, and refunds.
  • Create and manage customer accounts.
  • Prevent fraud and maintain website security.
  • Respond to customer-service inquiries and privacy requests.
  • Send order, payment, shipping, subscription, and account notifications.
  • Send marketing communications where permitted.
  • Personalize content and measure store performance.
  • Comply with legal obligations and enforce our agreements.

How We Disclose Personal Information

We may disclose personal information to our ecommerce platform, payment processors, financial institutions, subscription-management providers, warehouses, fulfillment providers, suppliers, shipping carriers, customer-support providers, communications providers, analytics providers, advertising partners, fraud-prevention providers, security providers, and other vendors that help us operate our business.

We may also disclose information when required by law, to protect legal rights or safety, in connection with a business transaction, at your direction, or with your consent.

Cookies and Similar Technologies

We and our partners may use cookies, pixels, tags, and similar technologies to operate the store, remember preferences, analyze traffic, prevent fraud, and, where permitted, personalize content or advertising.

You can manage cookies through available website controls or browser settings. Blocking some technologies may affect website functionality.

Advertising and Privacy Choices

Depending on our practices and applicable law, the use of certain advertising or analytics technologies may be considered a sale, sharing, or use of personal information for targeted advertising.

Where applicable, you may exercise available opt-out rights through the privacy controls provided on our website. We also honor legally required browser-based opt-out signals when technically supported.

Marketing Communications

You may unsubscribe from marketing emails using the unsubscribe link in a message. Opting out of marketing does not stop transactional communications about orders, subscriptions, payments, shipping, returns, safety, or account administration.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business and transaction records, comply with legal obligations, resolve disputes, prevent fraud, and enforce agreements.

Retention periods depend on the type of information and the reason it was collected.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no online system, transmission, or storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on where you live, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information; to limit or object to certain processing; to withdraw consent; or to opt out of certain advertising uses.

These rights may be subject to legal exceptions.

To submit a privacy request, use our Contact Us page and enter “Privacy Request” in the subject or message. We may need to verify your identity before completing the request.

Children’s Privacy

Our services are not intended for children to make purchases independently, and we do not knowingly collect personal information from children in violation of applicable law.

If you believe a child has provided personal information improperly, contact us so we can review the matter.

International Processing

Our service providers may process information in countries other than the country where you live. Where required, we use appropriate safeguards for international transfers of personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or services. The updated version will be posted on this page with a revised “Last updated” date.

Contact

For questions or privacy requests, please contact us through the Contact Us page on our website.