Return & Refund Policy

We want you to receive the correct products in good condition. This policy applies to eligible one-time purchases and subscription orders placed through our website.

30-Day Return Window

You may request a return of an eligible product within 30 days after confirmed delivery. To qualify, the item must generally be:

  • Unused.
  • In its original packaging.
  • In resalable condition.
  • Accompanied by the order number or other proof of purchase.

Do not send a return without authorization. Contact us first through our Contact Us page. If approved, we will provide return instructions and the correct return address.

Items That Cannot Be Returned

Except when damaged, defective, recalled, or incorrect, we generally cannot accept:

  • Opened or used consumable products.
  • Personal-care or hygiene-sensitive products.
  • Items missing original packaging, seals, components, or labels.
  • Personalized products.
  • Gift cards.
  • Free promotional items.
  • Products marked final sale.
  • Products that cannot safely or legally be mailed back.

If you are unsure whether an item is eligible, contact us before sending it.

Damaged, Defective, Missing, or Incorrect Items

Inspect your order promptly. Contact us within 7 days after delivery if an item is damaged, defective, missing, or different from what you ordered.

Include your order number and clear photos of the product, outer packaging, inner packaging, and shipping label.

After review, we may offer a replacement, refund, store credit, or another appropriate remedy. Please do not discard the product or packaging until we confirm that it is no longer needed for review.

Return Shipping

For an approved return based on preference, duplicate purchase, incorrect size selection, or ordering error, the customer is responsible for return shipping unless we state otherwise. Original shipping charges are not refundable.

If we confirm that an item was damaged, defective, or incorrectly shipped, AFAFAHIU will cover reasonable return shipping or advise that no return is required.

We recommend using a trackable shipping service. We are not responsible for customer returns that are lost or damaged before reaching the authorized return location.

Refunds

We inspect approved returns after receipt. If a refund is approved, it will be issued to the original payment method, generally within 5–10 business days after approval.

Your bank or payment provider may require additional time to post the credit.

Refunds are limited to the amount actually paid for the approved item and any other amount required by law. Original shipping charges, expedited shipping, return shipping, and gift-wrap charges are not refundable unless the return resulted from our error or applicable law requires otherwise.

Exchanges

We do not guarantee direct exchanges. The fastest option is usually to return an eligible item and place a new order after the return is approved.

For damaged or incorrect items, contact us before ordering a replacement.

Order Cancellations

Contact us immediately if you need to cancel an order. We cannot guarantee cancellation after fulfillment begins.

If the order has already shipped, this Return & Refund Policy applies.

Subscription Orders

Canceling or pausing a subscription stops eligible future renewals. It does not automatically cancel or refund an order that has already been charged or entered fulfillment.

Eligible subscription items may be returned under the same rules as one-time purchases.

Contact

To request a return, report an order problem, or ask about a refund, use our Contact Us page.

The authorized return address will be provided only after the return request is approved.